Hospital chooses Spok Care Connect® to modernize current processes,
improve contact center efficiency, and enable better patient care
SPRINGFIELD, Va.--(BUSINESS WIRE)--Mar. 13, 2018--
Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ:
SPOK) and the global leader in healthcare communications, announced that
Virginia Hospital Center has chosen Spok
Care Connect®, a unified healthcare communication platform, to speed
response times and improve clinical workflows and quality outcomes.
Virginia Hospital Center is a 394-bed community-based teaching hospital
and member of the Mayo Clinic Care Network serving the Washington, D.C.,
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Virginia Hospital Center is a 394-bed not-for-profit, teaching facility, and it is designated as a Magnet® hospital by the American Nurses Credentialing Center. (Photo: Business Wire)
“Two years ago, we decided to invest in a new EHR and now,
interoperability is a top priority for us,” said Michael Mistretta, vice
president and chief information officer at Virginia Hospital Center. “We
started looking for an integrated communication solution to complement
the benefits of our EHR and after comparing Spok to other options on the
market, we realized no one offered the breadth of capabilities. Without
Spok we’d be required to work with several vendors and multiple systems,
with no guarantee of achieving the same results.”
The Spok Care Connect platform includes solutions for operator
console, on-call scheduling, web
mobile messaging, emergency notification, call recording, and
paging. With over 300 validated integrations with systems that are key
to patient care, Spok’s unified platform helps clinicians reach one
another around the clock with the information they need.
“Spok Care Connect’s ability to add detailed clinical information to an
event with data from the EHR drives faster, more efficient
decision-making for providers,” said Hemant Goel, president of Spok,
Inc. “We’re looking forward to providing the solutions Virginia Hospital
Center needs for a modern technology infrastructure.”
Virginia Hospital Center will partner with Spok over the coming months
to improve contact center workflows and eliminate manual processes. The
platform’s advanced operator console allows call center staff to
initiate a code with a single keystroke and reduce the time it takes for
response teams to act. The centralized enterprise directory enables
staff to look up contact information anywhere in the hospital, making it
easier for mobile staff to collaborate.
Virginia Hospital Center plans for a hospital-wide rollout of Spok’s
secure mobile messaging—clinicians will use smartphones to coordinate
care and send protected health information (PHI) via the Spok Mobile®
application. Clinicians can send messages, such as consult requests and
patient updates, images, and videos to smartphones and other devices.
About Virginia Hospital Center
Virginia Hospital Center has
provided exceptional medical services to the Washington, DC metropolitan
area for over 70 years and was named a Top Hospital by The Leapfrog
Group in 2016 and 2017. The Hospital is a proud member of the Mayo
Clinic Care Network – a national network of independent healthcare
organizations. Virginia Hospital Center is a 394-bed not-for-profit,
teaching facility, and it is designated as a Magnet® hospital by the
American Nurses Credentialing Center. For more information on Virginia
Hospital Center Health System, visit www.virginiahospitalcenter.com.
Spok, Inc., a wholly owned subsidiary of Spok
Holdings, Inc. (NASDAQ: SPOK), headquartered in Springfield, Va., is
proud to be the global leader in healthcare communications. We deliver
clinical information to care teams when and where it matters most to
improve patient outcomes. Top hospitals rely on the Spok Care Connect®
platform to enhance workflows for clinicians, support administrative
compliance, and provide a better experience for patients. Our customers
send over 100 million messages each month through their Spok® solutions.
When seconds count, count on Spok. For more information, visit spok.com
or follow @spoktweets on Twitter.
Spok is a trademark of Spok Holdings, Inc. Spok Care Connect and Spok
Mobile are trademarks of Spok, Inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20180313005175/en/
Source: Spok, Inc.
Jill Asby, +1 952-230-5363