SPRINGFIELD, Va.--(BUSINESS WIRE)--Aug. 4, 2015--
Spok, Inc. announced today that University Health System (UHS), a
nationally recognized academic medical center and network of outpatient
healthcare centers in San Antonio, Texas, has selected its enterprise
suite of communication solutions. The Spok®on-call
test results management, and hospital
call center solutions will allow the rapidly growing organization to
increase staff efficiency and enhance secure communications. As part of
the rollout, UHS plans to provide the Spok Mobile® secure
texting app to 1,600 physicians and residents.
“Doctors constantly need to talk to each other,” said William Phillips,
chief information officer, UHS. “In today’s healthcare environment the
demand is growing for secure communication on a variety of devices. We
needed a secured, protected communication solution for our physicians.”
With a Level I trauma center and a partnership with the University of
Texas Health Science Center, UHS had a number of communication
challenges. The operator group, which handled more than 300,000 calls
per month for the 720-bed hospital and more than 20 provider groups, was
using time-consuming, manual processes for scheduling and contacting
staff. The hospital did not have an automated, secure system for
delivering critical test results and other patient information, and
communication among physicians was inefficient.
As the organization grew, budgets continued to rise due to staff time
wasted on manual administrative tasks and communication breakdowns. “It
was the ongoing headache every month, not having accurate on-call
schedules, and physicians calling to say they couldn’t find other
physicians because the system wasn’t updated. We realized we needed to
do something different. When we started looking at the big picture, it
was obvious Spok was the best fit for us because it could offer all the
solutions we needed in one platform,” said Phillips.
Now all 1,600 physicians and residents will be connected via Spok Mobile®,
giving staff the ability to communicate and send patient data and
messages securely. There will be an automated, protected process for
delivering critical test results, and physicians will be able to connect
and consult with each other quickly and easily. These new, integrated
solutions will provide better communication and efficiency, benefiting
staff and, most importantly, improving patient care.
“I cannot get this system up fast enough. The whole organization is
extremely excited about it. It’s a tool that has been needed for a long
time. We were looking for one vendor that could supply the technology we
wanted in one platform. Spok was able to provide that,” Phillips said.
Spok, Inc., a wholly owned subsidiary of Spok
Holdings, Inc. (NASDAQ: SPOK), headquartered in Springfield, Va., is
proud to be a leader in critical communications for healthcare,
government, public safety, and other industries. We deliver smart,
reliable solutions to help protect the health, well-being, and safety of
people around the globe. Organizations worldwide rely on Spok for
workflow improvement, secure texting, paging services, contact center
optimization, and public safety response. When communications matter,
Spok delivers. Visit us at spok.com or
find us on Twitter @Spoktweets.
Spok is a trademark of Spok Holdings, Inc. Spok Mobile is a trademark of
View source version on businesswire.com: http://www.businesswire.com/news/home/20150804005172/en/
Source: Spok, Inc.
Jill Asby, 952-230-5363