SPRINGFIELD, Va.--(BUSINESS WIRE)--Aug. 23, 2016--
Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ:
SPOK) and the global leader in enterprise critical communications, today
announced that it was selected by Union Hospital, in Maryland, to
implement the latest version of its Spok Care Connect® enterprise
communications solutions. Used in both the contact center and in
clinical areas, the software platform is designed to evolve with the
organization’s changing needs.
Union Hospital is an award-winning, full-service community hospital
located in Elkton, Md., that has been serving the residents of Cecil
County and the neighboring communities in Delaware and southern
Pennsylvania for more than 100 years. The 122-bed, not-for-profit
organization is nationally recognized for clinical excellence and offers
outpatient, surgical and emergency services, as well as comprehensive
health education programs. The project began with requests from the
nursing team to find a way to receive telemetry monitor alarms on their
phones to speed response. From there, the Union County team identified
additional ways to improve their clinical communication processes.
“Input from Spok’s team was very valuable. We started thinking about bed
alarms, phone calls, the routing of critical labs and alerts—all kinds
of uses started to emerge,” said Anne Lara, chief information officer
for Union Hospital. “I was impressed by the thoroughness of the
engagement and the real-world knowledge of the Spok consultants. Their
recommendations were also in line with our goal to make sure Union
Hospital’s IT infrastructure is sustainable, upgradeable, and
Spok’s Professional Services Group helps users maximize the value of
their communication solutions. From the early planning stages and
workflow assessments through enterprise-wide rollouts, this dedicated
team of experts supports onsite staff throughout the lifecycle of an
implementation project. They can provide training, assess whether a
solution is being fully utilized, help plan and manage data inputs, or
just jump in and help wherever they are needed.
“There was a sense of partnership and collaboration with the Spok team.
They were interested in creating a strong foundation. They looked at the
problem we wanted to solve today, but they also wanted to enable us for
future success,” said Lara.
“We are happy to be working with Union Hospital and believe that the
Spok Care Connect suite will help to ensure the very best patient care
by providing a unified platform to strengthen workflows across their
organization,” said Hemant Goel, president of Spok. Inc. “In
collaboration with the Union Hospital team, Spok staff focused on the
bigger picture so that we could find a solution that would work today
and also lay the groundwork for future enhancement.”
Spok, Inc., a wholly owned subsidiary of Spok
Holdings, Inc. (NASDAQ: SPOK), headquartered in Springfield, Va., is
proud to be the global leader in critical communications for healthcare,
government, public safety, and other industries. We deliver smart,
reliable solutions to help protect the health, well-being, and safety of
people around the globe. Our customers send over 100 million messages
each month through their Spok® solutions, and they rely on Spok for
workflow improvement, secure texting, paging services, contact center
optimization, and public safety response. When communications matter,
Spok delivers. Spok delivers. Visit us at spok.com or
find us on Twitter @Spoktweets.
Spok is a trademark of Spok Holdings, Inc. Spok Care Connect is a
trademark of Spok, Inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160823005150/en/
Source: Spok, Inc.
Jill Asby, 952-230-5363