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St. Michael's Hospital Saves Physicians Time with Spok Critical Test Results Management

SPRINGFIELD, Va.--(BUSINESS WIRE)--Oct. 7, 2014-- Spok, Inc. today announced that St. Michael’s Hospital in Toronto, Ont., has selected Spok® Critical Test Results Management to streamline the test results process for physicians. The system will enable St. Michael’s clinicians to determine treatment plans faster by sending patients’ Radiology reports directly to physicians who ordered the tests – wherever they are. The hospital has relied on Spok for its operator console and web directory for several years and wanted to build upon that existing communication platform for additional efficiency.

St. Michael’s decided to replace its previous critical test results management tool when it upgraded its picture archiving and communication system (PACS) earlier this year. “Spok Critical Test Results Management is a feature-rich solution that allows us to integrate with our existing Spok solutions for improved communication throughout the hospital,” said Frank Garcea, deputy CIO. “In addition to incorporating lab and radiology alerts, Spok’s solution interfaces with the EMR to receive critical results. It has truly helped us customize our workflows and save clinicians time every day. The Emergency Department loves receiving notification of results in a timely manner.”

“Radiologists at St. Michael’s Hospital are very happy with it,” said Dr. Dowdell, radiologist in chief. “Spok gives us an efficient, closed-loop system to monitor the communication and acknowledgement of the critical imaging results we send to the Emergency Department.”

In addition to the workflow improvements, Garcea notes that the audit trail is an important benefit to the solution. “All communications are logged into a database, so there are no questions about what was communicated, when, and to whom—it’s all tracked.”

About St. Michael’s Hospital

St. Michael’s Hospital is a Catholic teaching and research hospital founded by the Sisters of St. Joseph in 1892 to care for the sick and poor of Toronto's inner city. Affectionately known as the Urban Angel, St. Michael’s is renowned for providing exceptional patient care. As downtown Toronto’s adult trauma centre, the hospital is a hub for neurosurgery, complex cardiac and cardiovascular care, diabetes and osteoporosis care, minimally invasive surgery, and care of the homeless and disadvantaged. St. Michael’s is also one of the province’s major sites of care for critically ill patients.

Fully affiliated with the University of Toronto, St. Michael’s provides outstanding medical education to healthcare professionals in more than 23 academic disciplines. Home to the Li Ka Shing Knowledge Institute, made up of the Keenan Research Centre and the Li Ka Shing International Healthcare Education Centre, the hospital is among the first in the world to bring together researchers, educators and clinicians to take best practices and research discoveries to patient bedsides faster.

About Spok

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Springfield, Va., is proud to be a leader in critical communications for healthcare, government, public safety, and other industries. We deliver smart, reliable solutions to help protect the health, well-being, and safety of people around the globe. More than 125,000 organizations worldwide rely on Spok for workflow improvement, secure texting, paging services, contact center optimization, and public safety response. When communications matter, Spok delivers. Visit us at or find us on Twitter @Spoktweets.

Spok is a trademark of Spok Holdings.

Source: Spok, Inc.

Spok, Inc.
Jill Asby, +1 952-230-5363