“The results this year provide empirical data to support what we hear
directly from our customers,” said
The survey shows that mobile strategy plans and use cases continue to
grow, with an emphasis on smartphones and apps. It also reveals that
there is a large gap in the infrastructure necessary to support these
strategies and devices, including wireless network coverage and
enterprise mobility management (EMM) solutions. “Fifty-four percent of
respondents answered that Wi-Fi coverage is a current challenge for
mobile device users, and 47 percent cited cellular coverage challenges.
This gap will be critical for hospitals to address in an effort to
mitigate security risks and enhance communications,” said
Survey findings reveal that the diversity of mobile devices is increasing as new types of devices (such as wearables) are added to the mix and existing tools remain firmly entrenched in clinicians’ workflows. “As the survey demonstrates, pagers continue to play a major role in communications,” added Kelly. “That’s why, as part of our portfolio, we maintain support for the paging demands of the market, including the introduction of our encrypted pager. And this mobile device diversity confirms the strategic direction we have chosen with our Spok Care Connect® platform to offer a unified solution that brings together clinical communications systems and devices across provider organizations.”
The survey also showed that more hospitals are hiring outside experts to help with clinical mobility, from planning through technology implementations and rollout. “Mobility enablement is far more complicated than just giving users an app. We’ve seen demand for our professional services group grow steadily as more customers look for help to achieve success with their mobility goals,” Goel said.
For more detail about the objectives driving mobility strategies and BYOD programs, who’s involved in project planning, and the prevalence of poor Wi-Fi and cellular coverage, visit this resource page.
Jill Asby, 952-230-5363