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Spok Offers 9-1-1 Call Centers Solutions to Address Next-Generation Initiatives

MINNEAPOLIS--(BUSINESS WIRE)--Aug. 4, 2014-- Spok, Inc. today announced that its public safety solutions provide next-generation 9-1-1 technology as well as integration with existing systems. Support for NG9-1-1 will enable 9-1-1 call centers (PSAPs) to receive not only voice calls from both landlines and cell phones, but also SMS-based text communications and photos. This information allows dispatchers to provide as much detail as possible to those responding. More information enables first responders to better address the safety and well-being of local residents. Organizations spanning military bases, local governments, hospitals, colleges, and universities select Spok because of its track record in public safety as well as its ability to integrate with both new and existing systems.

Older public safety technology connects to the public phone network using a technology called PRI (primary rate interface). Although this interface technology continues to evolve, SIP (session initiated protocol) has become the technology of choice, allowing maximum data transfer. Older systems can only integrate with PRI, while integration via SIP requires next-generation technology.

“Being able to respond to emergencies quickly is essential for our customers in their quest to maintain safety. They need to be able to leverage the latest changes in 9-1-1 technology to do this,” said Terry Eby, Spok public safety product line manager. “Our hybrid 9-1-1 call center solution is capable of connecting via either PRI or SIP, allowing it to evolve with our customers’ needs. Spok will be SIP ready two years in advance of the Local Exchange Carrier mandate to close PRI usage.”

Spok will demo its public safety solutions at the Association of Public-Safety Communications Officials (APCO) Annual Conference & Expo, August 3-6 in New Orleans. Join us at booth #1010 to learn about Spok’s forward-looking public safety solutions.

About Spok
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Springfield, Va., is proud to be a leader in critical communications for healthcare, government, public safety, and other industries. We deliver smart, reliable solutions to help protect the health, well-being, and safety of people around the globe. More than 125,000 organizations worldwide rely on Spok for workflow improvement, secure texting, paging services, contact center optimization, and public safety response. When communications matter, Spok delivers. Visit us at or find us on Twitter @Spoktweets.

Source: Spok, Inc.

Spok, Inc.
Jill Asby, 952-230-5363