MINNEAPOLIS--(BUSINESS WIRE)--Aug. 21, 2014--
Spok, Inc. today announced that Saint Agnes Hospital in Baltimore, Md.,
is continuing its focus on strong care coordination by selecting clinical
alerting and secure
texting solutions from Spok. For years, the growing Baltimore
hospital has relied on Spok for its operator
scheduling, and pagers.
Now, Saint Agnes plans to simplify communications throughout the
expanding facility by linking call center and clinical solutions.
“We needed to provide two-way messaging in our workflows that included
smartphones, tablets, and Spok pagers,” said Paul Donnelly, director,
safety, security and emergency management. “Spok clinical alerting and
secure texting bring everything together for our clinicians and make it
easier for them to do their jobs effectively. As we grow and the
building gets bigger, we have to make sure our communications are
efficient. It’s critical to patient care and important for staff
The Spok clinical alerting solution will allow Saint Agnes to send a
variety of patient monitoring system alerts to clinicians’ smartphones
and pagers to speed response times and enhance patient care.
Additionally, the secure texting app will enable staff to access the
staff directory and on-call schedules from their smartphones to reach
colleagues quickly for consultations or other care coordination efforts.
Staff can share patient details within the encrypted messages to make
texting a HIPAA compliant communication option.
Saint Agnes also recently upgraded its hospital
call center suite. “There are a lot of new features we are learning
to use in the latest operator console,” said Shunane Shuron-Washington,
communications supervisor. “Operators like the new look, and I
appreciate the enhanced reporting modules available to help us monitor
our customer service levels. The team from Spok also did an excellent
job making sure we were well trained.”
About St. Agnes Hospital
Founded by the Daughters of Charity
in 1862, Saint Agnes Hospital is a 264-bed hospital that recently
completed a $200 million-plus expansion emphasizing patient safety in a
high quality healthcare environment. Saint Agnes is the oldest Catholic
hospital in Baltimore and is a full-service teaching hospital with
residency programs in medicine and surgery. The hospital’s key
institutes include the Cancer Institute; Cardiovascular Institute;
Maryland Metabolic Institute; Orthopaedic & Spine Institute; Plastic &
Reconstructive Surgery; and The Bunting Health Institute for Women &
Children. Saint Agnes opened the first Chest Pain ED in the world more
than 30 years ago, and continues to expand and grow its Emergency
Spok, Inc., a wholly owned subsidiary of Spok
Holdings, Inc. (NASDAQ: SPOK), headquartered in Springfield, Va., is
proud to be a leader in critical communications for healthcare,
government, public safety, and other industries. We deliver smart,
reliable solutions to help protect the health, well-being, and safety of
people around the globe. More than 125,000 organizations worldwide rely
on Spok for workflow improvement, secure texting, paging services,
contact center optimization, and public safety response. When
communications matter, Spok delivers. Visit us at spok.com or
find us on Twitter @Spoktweets.
Spok is a trademark of USA Mobility, Inc.
Source: Spok, Inc.
Jill Asby, 952-230-5363