SPRINGFIELD, Va.--(BUSINESS WIRE)--May 21, 2015--
Spok, Inc. announced today that Kalispell Regional Healthcare (KRH) in
Kalispell, Mont., has selected Spok’s operator
console and on-call
scheduling solutions to replace multiple systems in its hospital
“My staff is excited about the simplicity of it,” said Carie Oney-Gress,
admitting supervisor at KRH. “Previously we were using eight or nine
disparate systems, and now we are simply using Spok.” According to
Oney-Gress, accessing all needed information from an efficient,
integrated system saves staff time, and working with a single vendor
provides an easy “one-stop shop” for questions and problem resolution.
Kalispell Regional Healthcare encompasses not only a large hospital but
also 26 affiliated clinics and facilities providing comprehensive
services to the community. The communication center staff routinely
handles more than 1,200 calls per day. They used to process around 400
calls per day, but as the organization grew, the center took on new and
“As we were growing we noticed that our existing operator console
couldn’t support the needs of our expanded department,” said Oney-Gress.
“For example, we wanted the ability to set up customized procedures for
each provider-based clinic. The old system worked for supporting just
the hospital, but when we started servicing outlying clinics we wanted a
system that could give us everything we needed the minute the phone
With the old system, staff pulled information from such varied sources
as printed clinic phone lists and schedules, event logs and patient
software. Kalispell Regional Healthcare’s communication center was
looking for a comprehensive system that could grow with them.
“We wanted something that was all encompassing, had a really robust
on-call schedule, and could handle the detailed procedures required by
each clinic,” explained Oney-Gress. “We had heard really good things
about Spok and decided to look into their solution.”
Based on recommendations, KRH staff visited other facilities that were
using Spok to see the solution in action. An onsite visit in California
was successful, and they decided to move forward. Although the upgrade
is recent, the benefits are already apparent. Average call times have
been reduced because the staff doesn’t have to operate so many systems.
“Our solutions are designed to remove the daily frictions of a busy
organization with diverse requirements by providing an effective
integration of all the options they need when they need them,” said
Vincent D. Kelly, president and chief executive officer of Spok
Holdings, Inc. “We’re pleased to work with Kalispell to support its
growing organization and patient base.”
About Kalispell Regional Healthcare
Located in the heart of
Northwestern Montana, Kalispell Regional Healthcare offers a full range
of healthcare services for both community residents and seasonal
visitors, from preventive medicine and routine procedures to ongoing
treatment and complex surgeries. For more information, visit www.kalispellregional.org.
Spok, Inc., a wholly owned subsidiary of Spok
Holdings, Inc. (NASDAQ: SPOK), headquartered in Springfield, Va., is
proud to be a leader in critical communications for healthcare,
government, public safety, and other industries. We deliver smart,
reliable solutions to help protect the health, well-being, and safety of
people around the globe. Organizations worldwide rely on Spok for
workflow improvement, secure texting, paging services, contact center
optimization, and public safety response. When communications matter,
Spok delivers. Visit us at spok.com or
find us on Twitter @Spoktweets.
Spok is a trademark of Spok Holdings, Inc.
View source version on businesswire.com: http://www.businesswire.com/news/home/20150521005136/en/
Source: Spok, Inc.
Jill Asby, 952-230-5363